Supervisor - ATL Hartsfield-Jackson Atlanta Airport - Full-time - SUPE

Atlanta GA

Description

  SUPERVISOR – FULL-TIME ATL Hartsfield-Jackson Atlanta Airport   $18.50 / hour   BENEFITS   Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program and More!       Must be available for weekends and holidays.      COMPANY BACKGROUND   Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.     Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.     Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.   BASIC FUNCTION   Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.     KEY RESPONSIBILITIES   Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.                 Maintain a safe working environment by monitoring safety procedures and equipment.                 Perform the same Cart Associate work duties as those supervised, including but limited to:                 collect and transport carts to ensure carts are available for customer use;                                 provide customer service to airport passengers;                                 light cleaning of carts and rental equipment;                 Collaborate with workers and managers to solve work-related problems.                 Review work throughout the work process and at completion to ensure that it has been performed properly.                 Explain regulations, policies, or procedures                 Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints                 Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)                 Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs                 Assist with collections, counting/recording money, documenting meter readings                 Assess training needs of staff and arrange for or provide appropriate instruction                 Other duties as assigned     SKILLS   Motivating, developing, and directing employees, identifying the best employees for the job   Managing one's own time and the time of others                 Technologically adept and receptive to learn computer-based reporting tools                 Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity                 Ability to stay poised and professional in high pressure situations                 Capable of focusing on the “Big Picture” rather than immediate short-term effects                 Ability to apply the appropriate level of workplace flexibility                 Receptive to criticism and feedback from your team in order to improve the operation                 High degree of integrity and self-discipline                 Ability to effectively analyze data and problem solve situations based on available information                 Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.                 Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action                 Strong interpersonal & communication skills                 Running, maneuvering, navigating, or driving vehicles or mechanized equipment     EXPERIENCE   Proven leadership skills; previous supervisor experience preferred   Cash control experience preferred                 General knowledge of vended service products preferred     QUALIFICATIONS   Computer and Smart Phone proficient                 Excellent customer service                 Effective communication in English     CERTIFICATIONS/LICENSES   Ability to get Airport Badge is required                 Drivers License is required     PHYSICIAL REQUIREMENTS   Lift 40lbs   Push/pull 75lbs                 Walk & stand for duration of shift   Experience Preferred   Previous supervisor experience                 Cash control experience   Licenses & Certifications Required   Airport Badge                 Drivers License   Skills Required   Conflict Resolution                 Flexibility                 Cleaning                 Attention to detail                 Computer                 Time Management                 Scheduling                 Problem Solving                 Decision Making                 Communication                 Customer Service   Behaviors Required   Team Player: Works well as a member of a group