Zingtrain Training with Business Acceleration System

200 Desoto Street,Alexandria LA 71301

01 December, 2022

Description

Business Acceleration System: The Business Acceleration System uses a multi-faceted approach that includes coaching, expert technical assistance, classroom learning, and web-based instruction to deliver the right content at the right time. Business Acceleration System clients are evaluated to determine development priorities and Business Acceleration System coaches help to design customized learning plans for each entrepreneur. ZingTrain: For more than 25 years we've been helping organizations from around the world improve their bottom-line results. Why do they trust us? Because they've seen the success of the Zingerman's Community of Businesses and they know that we happily share our "secrets." "Where do you find your staff? What are your secrets?? Maybe you’re successful because you’re hiring in Ann Arbor???" We hear this a lot! The truth is, there aren't any secrets or shortcuts in making a great hire. However, we've found that having a consistent hiring process that focuses on great customer service does help us attract and retain really great staff. We’ll share our process, starting with clear job descriptions and going all the way to what happens once someone is hired to work with us. MORNING SESSION: Doors open at 8AM. Coffee and light refreshments will be available. We'll begin promptly at 8:30AM and conclude at 11:30AM. You can choose to attend both sessions or just one. What you'll learn: How to design interview questions that help identify an applicant's aptitude to match with job requirementsExamples of job descriptions and interview questions that can be adapted to your businessTools for building confidence and improving your interview process to prepare for your next great hireDevelop a network of like-minded peers to call upon when roadblocks ariseBuild a culture of great service and treat your customers like royalty. Equip yourself, and your team, with the tips and tools to take customer service to the next level, including easy-to-implement (and teach) recipes for giving great service and handling complaints. Discover how to create a culture of great service and learn why it’s crucial to treat your staff with as much care as you treat your customers. AFTERNOON SESSION: Doors open at 1PM. We'll begin promptly at 1:30PM and conclude at 4:30PM. You can choose to attend both sessions or just one. What you'll learn: Discover how Zingerman's award-winning approach can be adapted to work in your organizationUse new tools and techniques, including role-plays, to help supplement and reinforce your customer service improvement initiativesIdentify areas to focus on in order to improve your customer service cultureDevelop a network of like-minded peers to call upon when roadblocks ariseIn March 2012 Arianna was lured through the door of Zingerman’s Delicatessen by a friendly person in an apron holding samples of fresh bread. A recent transplant from Ohio, she was searching for a job in her field of Environmental Economics. However, upon learning that tasting 3 foods a day was a job requirement, she knew the Deli was the right environment for her. Starting as a food runner, the quality of training and on the job classes solidified her belief in Zingerman’s. On her path to becoming a Front of House Supervisor, she learned Zingerman’s recipes for giving great service, both the trainee and trainer sides of on-shift training and the difference between corned beef and pastrami. As a supervisor, Arianna continued to expand her skill set by learning to teach the internal Art of Giving Great Service class to new Zingerman’s staff. In 2015 she became one of the first Staff Partners to join Zingerman’s Partners’ Group. As an equal part of the consensus decision-making process practiced by Zingerman’s founders and managing partners she was immersed in the incredible life of a business owner. That same year, she wrote her first Personal Vision. With support from the amazing community around her, she transitioned from Deli Supervisor to ZingTrain Events Concierge. The new role gave her the opportunity to create systems, hire, train, and develop the event support team to take the in-house training experience to a new level from a food and facilities standpoint. As a trainer, Arianna is able to bring her unique Zingerman’s experience – having been both on the front line as well as a leader in the organization. Her passion is enabling people to do their best work and developing the systems that help them to reach that goal. She looks forward to learning as much from her clients as they learn from her, and sharing really great snacks! Elnian’s 16+ years of experience at Zingerman’s includes multiple businesses and positions, from her start at Zingerman’s Mail Order to logistical experience at ZingTrain. It is this breadth of experience that Elnian brings to her role as a trainer, sharing Zingerman’s approach to business through ZingTrain’s public training, personalized training, facilitation, and keynotes. As the most tenured trainer at ZingTrain, she has trained on absolutely every content area we offer! Her particular areas of expertise are Customer Service, Visioning, Employee Training, Open Book Management, Change Management, and Leadership. Elnian finds it exceptionally rewarding to figure out what a client needs, then tailor training to deliver it; helping them adapt and apply the tools and techniques used at Zingerman’s successfully.n particular, she finds great satisfaction in vision facilitation, helping an organization brainstorm and draft what success will look like for them in the future. Elnian finds it exceptionally rewarding to figure out what a client needs, then tailor training to deliver it; helping them adapt and apply the tools and techniques used at Zingerman’s over the past 40+ years to great success. In recent years, the opportunity to design and lead customized workshop series’ with organizations over multiple weeks/months provided rewarding results in leaders’/participants growth. Elnian travels around the country (and world!) delivering keynotes on Building a Culture of Great Service and Creating a Vision of Greatness for groups such as Volvo Construction Equipment Dealers, National Co-operative Grocers, and the Virginia Farm to Table Conference. Elnian’s style is engaging, humorous, and full of real-world stories. Her down-to-earth approach, thorough preparation, and 10 years of experience as a trainer help her connect with participants from a wide array of industries, including libraries, information technology, dentists, specialty retail, co-operative groceries, and more. Business Acceleration System is funded in part by The Rapides Foundation and supported by other funders over the course of time; therefore, Business Acceleration System does not charge entrepreneurs for courses such as this one. Lunch is not provided; however, if you'd like to get lunch between sessions here's a recommendations that are located close by: The Bentley Room RestaurantCafe Desoto Sweet Latte [Soul Food] Word of Mouth Cafe Tamp & Grind [coffee and light food]