Assistant Service Manager

Stockton CA

Description

  Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. At Holt we sell and service a wide-variety of equipment Tractors, Agricultural Equipment, Forklifts, Prime and Stand-by-Power Generation, and On-Highway Truck Engines.    THIS POSITION IS LOCATED IN STOCKTON   POSITION SUMMARY   The Earthmoving Assistant Service Manager has responsibility for assistance in the success of the Earthmoving Service Department as measured by customer satisfaction, employee satisfaction, safety, growth, profitability, and the overall success of the Earthmoving Division. This position is expected to positively engage with all Earthmoving Departments for the ultimate success of our customers and the division.      DUTIES AND RESPONSIBILITIES   Asist with the development of the EMD Service Supervisor and service operations with the goal of improving grow capacity, quality control, and profitability                 Assist with Implement goals and processes and work with the Service Manager on financial statements to maximize growth and profitability.                 Utilize KPI’s to guide each shop’s success.                 Work with Service Manager on Service Department budgeting and target setting.                 Embrace the EMD Ethos by working with all EMD Departments.                 Improve and implement key processes to drive towards “Cat Gold Standard” for Service Operations.                 Develop and maintain relationships with other Holt Service management as well as neighboring dealers for service collaboration and best practice sharing.                 Recommend methods to improve product offerings, equipment, performance, and quality of product offerings.                 Safety – Help achieve Vision Zero goals of zero incidents/injuries across the organization.                 Other duties as assigned.     SUPERVISORY RESPONSIBILITIES   Directly supervises 4 to 5 supervisors. This role is responsible assisting the Service Manager with the overall direction, coordination, and evaluation of the service departments efforts for the Earthmoving Division. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems   SKILLS   Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment.                 Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.                 Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.                 Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks.                 Attitude - Demonstrates a positive attitude and supports the organization’s mission, vision and values, such as honesty and integrity.                 Safety and Security - Observes safety and security procedures.                 Systems and Software – Ability to utilize computers, software programs (ie. Office 365, Web mail, etc.) and moderately complex excel spreadsheets.   QUALIFICATIONS AND REQUIREMENTS    Accountability - Ability to accept responsibility and account for his/her actions.                 Accurate - Ability to perform work accurately and thoroughly.                 Analytical Skills - Ability to use thinking and reasoning to solve a problem.                 Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.                 Customer Oriented - Ability to take care of the customers' needs while following company procedures.                 Detail Oriented - Ability to pay attention to the minute details of a project or task.                 Organized - Possessing the trait of being organized or following a systematic method of performing a task.                 Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.       EDUCATION AND EXPERIENCE   Bachelor's degree from a four-year college or university and 4 years minimum of industry experience; or equivalent combination of education and experience.   CERTIFICATES, LICENSES, REGISTRATIONS   Must have a valid driver license and an acceptable DMV driving record.   PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.   The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.   WORK ENVIRONMENT   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.   COMPENSATION    Monthly salary. Business expenses and company mileage plan included. Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.   Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.   Experience Required   3 - 5 years: Relevant work experience and/or training and education.   Education Required   Bachelors or better   Licenses & Certifications Preferred   Class C Driver License   Skills Required   Write Simple Instructions                 Read Simple Instructions                 Basic Computer Skills                 Ability to communicate effectively                 Ability to add, subtract multiply and divide   Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities   The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)