Manager/Madison office

Madison WI

Description

Join a family owned company with flexible hours! We're looking for a caring, compassionate, manager in the Madison area with a business owner mentality! Segues (Seg-Ways) is a family owned company providing full-service, senior move management for 23 years. No matter where you are in your own downsizing, moving, settling in or clearing out process, we help our clients and their families lighten the load! SUMMARY: The Madison area manager reports directly to the owner of the company. They are responsible for meeting with clients and then managing their entire move process, including but not limited to meeting with clients and their family, coordinating the movers, vendors, auctioneers, realtors, and Segues staff to ensure that we meet the expectations of the client(s) and stay within our proposed budget as well as completing the task in a safe and efficient manner. The person we are seeking to join the Segues family must possess strong organizing, customer service, and planning skills as well as take an active leadership role in communicating with the client(s) and support customer requirements/requests. DUTIES/RESPONSIBILITIES: • Consistently follow, support, and enforce safe work practices and company policies. • Communicate with clients and staff in a professional, informative, and timely manner. • Schedule and provide consults with clients and their families. Consults include providing a reasonable estimate based on what is discussed with the client during their consult as well as delivering client contracts and collecting down payment. • Utilize planning skills to develop acceptable floor plans with client prior to their move. • Market the SEGUES, LLC business throughout the community, including occasionally presenting to senior communities. • Maintain an adequate inventory of supplies (tape, boxes, paper, tools, etc) • Schedule staff for each job and provide weekly updates including client address, times, etc. • Handle expenses and prepare expense reports. • Assist in recruiting, hiring, and training staff members as well as provide coaching and feedback as necessary. • Check voicemail and e-mail frequently for the Madison office responding to clients in a timely manner. • Create a finalized invoice once job is completed and collect final payment upon job completion. • Track and report hours accurately so client can be invoiced appropriately. Education and/or Experience: College degree preferred but not required. Supervisory experience and/or formal education in supervision or management desired. Three years experience working in a moving, self-motivated environment desired. Experience with project management and a business owner mentality desired. Other Skills and Abilities: Excellent working knowledge of moving, packing, planning, and organizing a move. Must represent SEGUES, LLC professionally and have a business-owner mentality. Requires the ability to travel throughout the state of WI and haul boxes/supplies to the job sites as well as operate various office equipment to include a computer, copier, scanner, fax machine, printer, phone, etc. Excellent communication and organizational skills. Must be proficient in Microsoft Office. Even though part time due to seasonal fluctuations, 40 hours most weeks is possible but not a requirement. This position offers flexible hours, competitive wages, and bonus earning opportunities. For more information on Segues, visit our website at: www.segues.net.