Delivery Dept Supervisor

Sauk Rapids MN

Description

Guardian Pharmacy of Minnesota is part of the Guardian Pharmacy Services network and prides itself on its customer service. Each team member plays an integral part in the success of the pharmacy. Schedule: Monday-Friday 8:30am-5:30pm Saturday-Sunday 1 every 4th weekend Ensures all prescriptions are delivered to customers in the most efficient, accurate, and timely manner. Manage headcount to ensure adequate staffing is available to meet business demands. Attributes Required: • Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy • Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation. Lead by example in all areas of role and supporting the non-negotiable attributes; attitude, dependability, commitment, productivity, efficiency and upholding policies and procedures • Relational – ability to build relationships with business unit management and become “trusted advisor” • Strategy and Planning – ability to think ahead, plan and manage time efficiently • Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level with minimal direction with great attention to detail and accuracy. Quality minded; motivated to seek out errors and inquire when something appears inaccurate • Team Oriented – ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Essential Job Functions (include the following): • Hire, manage and schedule Delivery staff to ensure adequate coverage for workflow within budget • Evaluate workflow processes and implement changes as necessary to meet deadlines and efficiency targets, ensuring OT is at lowest possible levels • Manage, maintain, and train delivery department to perform tasks related to on-site equipment provided by pharmacy to clients, including but not limited to medication carts, emergency medication kits, and fax machines • Ensure all delivery-related documentation is maintained appropriately so records are accessible immediately • Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently • Ensure each Driver is fully trained on routing system, work rules and quota expectations within 30 days of hire • Develop training manuals and programs for department and update as needed • Assign work volume appropriate to each Driver’s duties and measure both productivity and accuracy for each Driver • Maintain actual salary costs for Delivery function within annual salary budget • Work directly with pharmacy operations as the communication contact to the delivery team • Maintain all vehicles and record mileage for each vehicle on a monthly basis • Act as a delivery driver as needed; on-call required • Other essential functions and duties may be assigned as needed Education and/or Certifications: • High School Diploma or GED; Bachelor's Degree preferred • Pharmacy Technician license/certification/registration (per state requirements), preferred (or willing to obtain) • Valid driver’s license and clean driving record Skills and Qualifications: • 2+ years of related dispatcher/delivery service experience • Advanced computer skills; excel preferred • Ability to work independently and deliver to deadlines • Ability to solve problems with minimal direction • Great attention to detail and accuracy • Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines • Quality minded; motivated to seek out errors and inquire when something appears inaccurate Work Environment: • Requires travel by ground • Ability to work flexible hours Full-Time employees working 30+ hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO. All employees are eligible to enroll in our company matched 401(k) plan.