Potter League for Animals

Middletown RI

Description

Looking for meaningful work serving pets and the people who love them? Want to work in an environment that is equal parts hard work and fun? The Potter League for Animals is seeking a full-time Customer Care Associate/Animal Care Associate. This position is key to our success and provides assistance to customers visiting the Potter League including completing adoption counseling, receiving stray/owned animals, answering incoming phone calls, and providing information about the League’s programs and services. Maintains a safe and sanitary facility for animals and people and provides humane handling and care for all shelter animals. Assures all animals’ nutrition, housing, and basic medical needs are met on a daily basis. Provides quality animal and people care in accordance with the League’s mission, goals and management philosophy. This is a full-time, non-exempt position, requiring a flexible schedule, including weekends. Responsibilities include: • Prepares animals and their paperwork for adoption, surrender, or pickup. • Counsels and screens potential pet adopters and explains organization policies and procedures. Is familiar with and can articulate the special qualities of all animals. • Maintains lost and found records and diligently works to match missing animals. • Provides accurate information and friendly service on a wide variety of topics. Provides quality customer service and ensures calls are answered promptly, voice mail and email are checked regularly and messages are returned appropriately or forwarded in a timely manner. • Responds to the public in person, over the phone, and via email. • Provides service and guidance as needed to resolve customer concerns. • Responsible for accurate money transactions, retail sales, crate rentals, and some donations. • Performs a wide variety of computer entry and clerical duties relating to the front desk activity. Maintains a variety of office files and prepares reports. • Ensures all opening and closing duties are completed in a thorough manner including but not limited to: cleaning of public areas; accurate reconciliation of financial reports, money handling, and deposits; availability of needed supplies and inventory; accurate data entry. • Responsible for care of shelter animals to include cleaning, feeding, bathing, grooming, and handling. Follows disease control protocols to ensure a safe, healthy environment. • Observes and evaluates animals for signs of illness and reports symptoms to appropriate personnel. Assists with veterinary care as directed. Assists with transportation of shelter animals to/from veterinary hospitals. • Observes, assesses, monitors, and reports animal behavior. • Maintains accurate record keeping and data input into animal management software. • Performs miscellaneous activities including, but not limited to general maintenance, cleaning vehicles and equipment, inventory and restocking supplies, and errands. • Follows all safety guidelines to ensure a safe work environment • Demonstrates initiative and a flexible work schedule while working enthusiastically and cooperatively with all departments. • Adheres to all Code of Conduct Standards. • Other duties as requested. This job description is not a contract - management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer.