Commercial Landscape Maintenance Account Manager

Rancho Cordova CA

Description

1. Position description: The Commercial Maintenance Account Manager must be thoroughly familiar with all aspects of commercial landscape maintenance to include: sales, production, customer service, estimating, etc. They oversee all interaction with the customer and keeps them informed as to all aspects of the maintenance process. The Commercial Maintenance Account Manager grooms the relationship with the client while interfacing with company production and accounting personnel, and interfaces with subcontractors and vendors as required throughout the maintenance process. They are also responsible to conduct monthly walk-thrus with the client, resolve any issues discovered therein, follow through to ensure that all issues are resolved to the satisfaction of the client, and ensure all change orders / enhancements are billed properly. 2. Reports to: The Commercial Maintenance Account Manager reports directly to the owner of the company 3. Skill set and education requirements: Must possess the following skill set and educational background. A. Minimum of five years of combined commercial landscape maintenance production and sales experience B. An Associates degree (preferable in the Green Industry) ) and a Certified Landscape Professional (CLP) certification C. A valid driver’s license and be insurable on company’s insurance policy D. Possess excellent written and oral communication skills E. Proficient in MS Word and MS Excel F. Possesses excellent computer skills H. Able to make effective presentations to clients and sell $750,000 to $1,000,000 of commercial maintenance projects annually I. Able to represent the company in a courteous and professional manner 4. Responsibilities: A. Oversees $500,000 to $1,000,000 of commercial maintenance projects annually B. Ensures that vendor pricing is competitive and accurate C. Sells approximately 10% of account contract amount in enhancements D. Develop new business / accounts and prepares bids for the same for supervisor to review E. Prepares all bids / proposals for enhancement work F. Reviews all bids / proposals with Sales Manager for accuracy and marketability G. Presents all proposals / documents to client H. Closes sale and coordinates job specifics with accounting personnel. I. Coordinates job specifics with production personnel J. Interfaces with client and ensures that all of client’s concerns are addressed in a timely and professional manner K. Conducts monthly walk-thru with client, identifies and documents any / all discrepancies L. Provides written monthly report and files in customer file M. Ensures that jobs are kept on schedule N. Ensures that jobs are at or under budget O. Processes all change orders / enhancements and ensures that they are priced and processed correctly P. Interfaces with subcontractors to ensure timely and accurate completion of their work Q. Interfaces with suppliers to ensure timely and accurate delivery of job materials R. Interfaces with company Production Manager to ensure client’s expectations are met and that jobs are kept on schedule and on budget S. Ensures that company production standards are met T. Ensures that all safety procedures are followed and reports any unsafe conditions to supervisors U. Ensures that equipment is operated in a safe and proper manner V. Evaluates equipment utilization and makes recommendations for future purchases W. Ensures that vendor invoice pricing is accurate and as bid X. Ensures that job cost reports are properly analyzed and disseminated Y. Thoroughly understands and complies with company policies, procedures and SOPs Z. Assists in the development and implementation of the company’s strategic plan AA. Assists in the development, implementation and achievement of company’s annual budget goals BB. Assists in the development and implementation of company’s new business development plan CC. Assists in the development and implementation of the company’s training goals DD. Assists in the development and implementation of the company’s marketing plan EE. Continuing education requirement minimum of 20 hours per year 5. Salary: Commensurate with experience ($50,000 to $80,000) 6. Bonus and / or commissions: The total compensation package for a Commercial Maintenance Account Manager is benchmarked at 2.5% to 2.5% of their total sales. This is apart from any remuneration for administrative work that is not specifically job related.