Service Technician

Seattle WA

Description

The primary purpose of the Service Technician is to repair and maintain office equipment for our customers. This is achieved by focusing on three key objectives – customer service, exceptional knowledge of various brands of office equipment, and a high level of professionalism. It is the responsibility of the Service Technician to ensure an exceptional experience was provided with minimal downtime for the customer. JOB DUTIES AND RESPONSIBILITIES: -Perform thorough repairs on equipment with a focus on reducing repeat service calls, minimizing down-time for end-users and executing service at the lowest possible cost -Meet or exceed service level targets for service ticket acknowledgement and issue resolution -Maintain effective client relationships and communication to foster a positive service attitude and to provide the highest quality service to all assigned areas -Accurately and promptly track and update service calls in MWA, ensuring information is clear, thorough, accurate and professional -Act as a technical and training resource for other Kelley Imaging Service team members on triage efforts, device technology, and some networking issues -Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices -Organize daily duties, prioritize critical issues and effectively manage time to successfully address tasks in a time sensitive manner -Maintain an organized, adequate parts inventory for the equipment fleet in assigned area(s); work with Parts Manager to assure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory -Understand and adhere to established processes for part ordering, returns, inventory reporting -Provide end user training on devices or functionality as required -Remain flexible in role and willing to provide support to other Kelley Imaging Service Team members REQUIREMENTS: -Experience preferred in MPS/MFD service (Sharp/Toshiba preferable) -CompTIA A+ -TCP/IP and Network Setup -Must be able to lift 45 lbs -Copier Certification/training -Personal Vehicle -Valid Driver's License -Proof of Car Insurance -Ability to pass background check