Communication & Conflict Resolution

1004 S Pine Street,Spartanburg SC 29302

12 January, 2023

Description

Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict. TOPICS Communication Determining your communication style4 types of communication2 dimensions of communication styleCommunication style strengths and trouble spotsInteracting with other communication stylesAssessment: What's My Communication Style?Conflict Understanding conflictPracticing conflict resolutionDevelopment planningUnderstanding 10 typical conflict situationsAssessment: Conflict Strategies InventoryGOALS Identify the importance of communication skills in building effective work relationshipsDescribe the obstacles that impact communication within an organizationDemonstrate how to effectively send and receive messages to achieve collaborationUnderstand the importance of effective listeningUse appropriate questioning techniquesDescribe a process for resolving conflictPractice resolving conflict situations