Porter for Apartment Community

Midland TX

Description

JOB SUMMARY: Ensures the physical aspects of the community are maintained and standards are met regarding the grounds, amenities and overall curb appeal and provides support to the service team members POSITION RESPONSIBILITIES The following are essential job responsibilities: 1. Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times. 2. Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas. 3. Completes assigned minor and routine service requests as requested by Maintenance Supervisor and/or General Manager and assists the make-ready specialist in the turn process. 4. Distributes notices and communications to residents as necessary. 5. Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests and others. 6. Responsible for the supply and upkeep of all community tools and equipment 7. Responsible for cleaning the clubhouse, model home and property amenities daily 8. Enter and close work orders in Entrata 9. Assist in maintaining the shop parts stock inventory special projects 10. Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services. 11. Complies with all safety and risk-management policies by attending and completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately. 12. Other duties assigned by the General Manager KNOWLEDGE, SKILLS & ABILITIES • Demonstrated ability to apply principles of logical thinking to define and correct problems • Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problem • Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. WORKING CONDITIONS • Ability to work both in and outside of apartment buildings and in all areas of the property, including amenities POSITION RESPONSIBILITIES • Need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas • Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet) • Must be able to push, pull, lift carry and maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance • Must be able to work a flexible work schedule, which may include weekend and/or holidays