Janitorial Supervisor

Houston TX

Description

The successful candidate will work closely with account customers to provide contracted services. They will assure that employees are hired and trained. They will oversee employee time management, quality control, and employee scheduling. They will coordinate and work closely with other departments to provide customer service. They understand all company processes and coach their subordinates in said processes. Sell additional services to assigned accounts. Manage account inspection program. Total knowledge of general facility cleaning. Knowledge of project work/special services. Carpet cleaning; stripping and waxing; buffing and burnishing; scrubbing and recoating; carpet spotting and window washing. Demonstrated skill and proficiency with cleaning equipment. Demonstrated skill and proficiency with consumable supplies. Total knowledge of identifying surfaces and making recommendations for proper cleaning procedures. Excellent conceptual thinking skills and the ability to identify and analyze complex and sensitive issues, problems, and conflicts and to use independent judgment to make decisions, and recommend and/or implement solutions. Customer services principles and practices. Ability to listen and communicate clearly, fluently, and diplomatically orally and in writing in the English language; and maintain excellent interpersonal and cooperative relationships with management, staff, and clients. Ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines as well as to work independently with a minimum amount of direction and/or supervision. Ability to remain flexible, resilient, calm, maintain a sense of humor, and regularly present a well-groomed, professional image. Ability to exhibit desirable and appropriate behavior including integrity, industriousness, sense of urgency and confidentiality, and independent judgment to provide for a cohesive working environment dedicated to achieving the organization’s goals. Ability to work effectively and respectfully with staff, managers, executives, and others with various working styles to achieve accountability and results using authority and influence sensitively to garner cooperation and maintain service excellence. Ability to work daily and effectively to balance the stress of multiple projects, conflicting priorities, substantial workload, environmental ambiguity, and changing plans through self-management and productive communication with the supervisor and management team. Ability to generate goodwill for the organization and its management among staff, clients, suppliers, referral sources, regulatory bodies, the general community, and others pertinent to the business; demonstrate a solid commitment to client service and service excellence. Ability to meet the physical and cognitive requirements of the essential job functions. Attend project status meetings with the Operations Manager and Management as needed. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. Other duties as directed. Requirements Ability to learn, apply and interpret knowledge of policies, procedures, practices, business theories, and systems. Responsible for specified locations and employees working in those locations. Perform building walk-throughs and quality control inspections. Train employees; assist management with organizing work schedules and assigning tasks. Bi-lingual English/Spanish Minimum 2-year experience