We are a Health Insurance Agency specializing in assisting mainly the senior market. The majority of members rely on us to assist them in understanding and utilizing their benefits throughout the year.
The primary role is to respond to complex inquiries regarding benefits, billing, eligibility, coverage, and other related information and provide solutions for members.
Principal Duties and Responsibilities:
*Answer and handle telephone calls described in the call programs, to identify, process, and resolve inquiries.
*Identify and resolve problems in a timely manner, following established guidelines and following through with customer resolutions.
*Responsible for documenting calls in the specific business system.
*Tend to members in a quick friendly manner while making them feel comfortable and resolving their issues.
Job Requirments:
*Creative problem-solving, critical thinking and empathy skills are essential.
*Active and passive listening skills and the ability to utilize computer-based resources. *Ability to be compassionate and empathetic when handling complex customer inquiries. *Must be patient empathetic and caring!
*Bilingual and Fluent in Spanish and English! No exceptions!
*A background check report will be required.
COVID-19 Precaution(s): Covid 19- vaccinations required
Discussion
By posting you agree to the Terms and Privacy Policy.