Service Advisor- Pacific Honda

San Diego CA

Description

Service Advisor - Pacific HondaJob Summary:The Service Advisor works with customers to schedule service work and communicate any additional service needed. Service Advisors also handle the administrative and customer relations aspects of service department operations. A Service Advisor's main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The Advisor then translates the Technician's findings, which may be very complex, into language the customer will understand.This position has a 4 day work week.Responsibilities:- Greeting customers, scheduling service appointments and receiving vehicle information.- Listening to requests of the service desired and clearly explaining information on the repair order.- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.- Estimating the cost and time needed to do the repair, taking into account the customer's schedule.- Handling customer complaints and maintaining high customer satisfaction standards.- Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.- Other duties may be assigned as needed.Qualifications:- Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for Service Advisors. - Professional certification from the National Institute for Automotive Service Excellence (ASE) is highly preferred.- Service Advisors must possess strong communication skills to effectively interact with customers, employees and vendors.Pacific Honda offers excellent benefits, including medical and dental insurance, life insurance, a 401K plan, flexible spending accounts, advancement opportunities and much more. Pacific Honda is an Equal Opportunity Employer (M/F/D/V) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. PI191548088