Customer Support Representative

4250 Veterans Memorial Hwy, Holbrook NY

Description

Job description Nexteppe Business Solutions, Inc a leader in the automotive software, is searching for talented, passionate, self-motivated people to help us grow and expand our business. Nexteppe provides a variety of marketing and software solutions to automobile dealerships throughout the US. Do you have what it takes to provide outstanding customer service? At Nexteppe "A" level customer satisfaction is our number one priority. As a customer service representative, you will be trained to delight our customers by supporting their existing products. Competencies: Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions. Written Communication – Writes professional and concise emails; follows up with customers to ensure satisfaction. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments. Self-starter – Works well independently as well as a part of a team. Advanced knowledge of Windows based computer applications, Microsoft Office and Google Drive. Job Qualifications Minimum Education: High School diploma Minimum Experience: 1- 3 Years of Customer Service Experience Job Type: Full-time Salary: $17.00 - $18.00 per hour Benefits: 401(k) 401(k) matching Paid time off Schedule: Monday to Friday Supplemental pay types: Bonus pay