SUPPORT SERVICE REPRESENTATIVE

Portland ME

Description

RedCap Staffing is currently seeking on behalf of our client a Support Service Representative.  Under the supervision of the Director of Supportive Services, the Supportive Services Representative will form and cultivate meaningful relationships and have a positive impact on the experience of members, residents and occupants by providing helpful, friendly and professional customer service. They will be responsible for phones, processing applications, managing waitlists, receiving and tracking rental payments, communicating house rules, monitoring and ensuring safety of the building, and conveying the mission, purpose, image and core values of this Maine based Non-profit organization. Greets all members, residents, occupants and guests and provides excellent customer service both on the phone and in person by providing accurate and complete information and addresses any problems or concerns. Demonstrates clear knowledge and understanding of policies and procedures by accurately conveying and implementing with members. Provides timely and efficient service in providing locks, and towel service. Learns prospective member’s, residents and occupant needs and interests through appropriate questioning and listening techniques and tailors an appropriate tour of the facility and programs to highlight how the organization can meet these needs and interests.  Manages and monitors use of membership, resident cards and photos.    Collects member comments and distributes those comments appropriately. Provides rapid and timely response to all accidents, situations, incidents and emergencies appropriately, calmly and professionally using proper techniques. Demonstrates strong problem-solving skills and takes ownership of resolving member needs/complaints in a timely manner. Provide administrative support to the membership office as needed. Demonstrates a pro-active approach to completing ongoing needed tasks during “down time” at the membership desk. Learn and actively utilize ADP Employee Portal on a consistent basis. Other duties as required.