5-Star Customer Service Virtual Training

1760 44th Street Southwest,Wyoming MI 49519

16 June, 2023

Description

Did you know it takes up to 12 positive experiences to make up for 1 negative experience? This training will bring your internal and external customer service to the next level by identifying behaviors that go beyond just customer service, but rather can elevate the entire customer experience. The impact of 5-star customer service has substantial benefits including: repeat and referral business, reputation and branding, greater business profits, positive morale, higher engagement and retention of employees. The purpose of this training is to show the business case for exceptional customer service and provide a road map to creating a culture of exceptional customer service in your organization. Participants will receive simulated customer complaints and be challenged and trained to respond.