City Operations Manager

Park City UT

Description

**The Role** We are looking to add a highly motivated individual to join our Property Operations team. As a City Operations Manager, you will have end-to-end ownership over the on-the-ground operations for this market and on behalf of the Rove team. This includes physical and technical challenges, while also being the face of Rove on the ground. This role is ideal for an aspiring professional who is currently enrolled in a local university and can commit part-time and flexible hours and availability to this role. In this role, you will report to the Director of Property Operations and work closely with our operations support specialists and in-market vendors including house cleaners, appliance repair technicians, handymen, and more. **About the Team** This role is in our Property Operations department. Our mission is to ensure our guests have a seamless in-home experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Rove because they're passionate about delivering high-quality standards to ensure that our guests love their experience while staying at our properties. We collectively embrace a remote-first work environment and are working to create exceptional remote work environments for our guests staying at our properties. **Day in the life of a Rove City Operations Manager** Like many operations roles, there is no ‘typical day'. Your role will involve a wide range of activities tending to all Rove properties in your area including but not limed to the following: - Recurring property management tasks and activities requiring more urgent attention. - Utilizing task-tracking tools to ensure routine inspections are done at each property. - Managing, prioritizing, and carrying out on-site tasks including stocking supplies, purchasing and installing replacement furnishings and guest consumables, liaising and coordinating with property guests and owners on maintenance requests and vendor visits. - Periodically visit, assess, and address property-specific maintenance issues such as replacing light bulbs, troubleshooting appliance issues, and fixing minor items that can be repaired easily. - Helping to source, qualify, and coordinate specialized vendors to come to the property to complete work. - You'll need to take the initiative to identify and execute property-specific improvements, taking pride in the quality of our properties and ensuring exceptional stays for our guests. - During emergencies, you will be the primary party responsible for providing support for lockouts, last-minute requests, and assisting with other emergency issues involving our guests. - While you are not 'on-call 24/7' for this job, during emergencies you will get a call and if you're available, we compensate above state requirements for these exceptional circumstances. **Experience** - Ideally, you have 2+ years of hands-on property management experience - If lacking property management, you should have 2+ years of tech startup operations experience - You enjoy mobile technology, have worked with it in past roles, and you're eager to learn new systems and platforms to make you better at your job - You're flexible in your schedule and can help with emergencies whenever they arise - You're handy with a toolkit and comfortable building boxed furnishings - You have reliable transportation and are open to traveling to multiple locations as needed - You're comfortable lifting items up to 50 pounds - You can handle stressful situations with a calm and positive demeanor **Bonus Points if...** - 1+ years of hotel experience - 1+ years of guest service experience - You pride yourself on your communication and organizational skills