APEX: Achieving Peak Performance in Patient Experience

2450 S. Telshor Blcd,Las Cruces NM 88011

31 August, 2022

Description

A-PEX (Achieving Peak Performance in Patient Experience) is TeamHealth’s proprietary approach to helping our clients improve the patient experience. Using the principles of adult learning and change management A-PEX delivers training on evidence-based communication skills that lead to behavior change and continuous learning. In these informative sessions, leaders and team members will learn about: The role patient experience plays in hospital success. The importance of patient experience in driving patient outcomes The role communication skills play in promoting quality and safety Key evidence-based skills that quickly lead to trusting relationships with patients Why empathy is critical and how to demonstrate it A simple “procedure” that clinicians and staff can apply as they approach each patient encounter Key tactics to Hardwire continuous improvement and sustainment