SHIFT MANAGER NEEDED!

27th Ave, Phoenix AZ

Description

About the Position Shift Managers are energetic, decisive, and engaging, while managing multiple priorities in a changing warehouse environment. They are go-to, problem solvers! Shift Managers are responsible for all day-to-day operations taking place on their scheduled shift. Through the use of trend analysis, reporting and personal observations, ensuring our hourly associates receive the support and guidance needed to successfully perform their role for the Client. HOURS AND PAY 130P to 11P (Subject to change slightly day to day)- Working weekends regularly is necessary for this role. OT Available. Pay is $22/hour. THE DETAILS! Our client started in 1985 and originated on the beautiful island of Oahu, Hawaii. They became very popular for their super premium ice cream derived from a secret family recipe. Just when they thought it could not get any better, along came the cherry on top: mochi ice cream. In the early 2000s, they shifted our focus to producing this Japanese-inspired premium dessert—sweetened rice flour dough formed around a bite-sized ice cream filling. The explosive popularity of mochi ice cream combined with our distinctive taste and texture has made it one of the most coveted sweet treats in the world. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Create and monitor work plans for Shift Coaches.  Manage the performance and development of Shift Coaches, ensuring work- loads are distributed appropriately and in a manner that will optimize service. Analyze data for trends and outliers that need to be addressed.  Communicate findings, contributing factors, and potential solutions to their Manager and Client managers. Build Relationships with Client managers through daily interaction and weekly meetings.  Solicit their input of hourly associate performance and department concerns.  Provide them the guidance and support needed to ensure your partnership is contributing to their success. Maintain open door policy with hourly associates, answering questions regarding policies and procedures, active listening of concerns and issues raised, escalating issues as appropriate, maintaining confidential conversations. Coordinate and manage large group meetings for hourly associates, including first day Welcome Meeting. Provide performance feedback and disciplinary action, including terminations, for hourly associates. Communicate and audit adherence to safety and employee relations policies, investigate complaints or deviations from policy, make recommendations for corrective action as needed.  Maintain appropriate levels of confidentiality, while managing work flow for company and onsite client projects. Participate in site and company project teams with focus on process improvement Minimum Requirements HS Diploma or GED 3+ years supervisory experience, large group experience a plus Experience in client relations, preferably in warehouse or staffing environment Superior customer service, organization and time management skills Advanced level Microsoft Excel and Web-based Applications/Systems Excellent verbal and written communication skills Ability to operate and problem solve in a fast paced, and fluid environment Ability to adjust schedule for work overtime and be present during changing business needs  Desire to learn and develop beyond current role Ability to work onsite at Client location and adjust schedule based on business needs. Bi-Lingual in Spanish highly preferred Please send your UPDATED and CLEAN resume to the email attached!!!