Description
Mystery Shoppers & Customer Service
A secret shopper (also called a mystery shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions.
The business owner then uses the information the mystery shopper has given them to make any necessary improvements in their store or service.
Discussion
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