Mystery Shopper

Rochester NY

Description

​Mystery Shoppers & Customer Service ​A secret shopper (also called a mystery shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions. ​ The business owner then uses the information the mystery shopper has given them to make any nece​ssary improvements in their store or service.