The Medical Advisory Group of Danville - September 2022

215 Craghead Dr.,Danville VA 24541

21 September, 2022

Description

Speakers: Davis Powell & Anthony Cottone of Byrne Canaan Law The presentation will be a primer on handling difficult patients and will include information on how to handle difficult patients from a legal perspective, discharging patients, potential pitfalls with patient refund requests/settlements, and strategies for handling Board of Medicine complaints arising from patient satisfaction issues. Learning Objectives: Despite the best of intentions, some patients will inevitably be dissatisfied with an experience with their health care provider. The goal for these seminars will be to discuss strategies for handling dissatisfied or difficult patients in a manner that is compliant with Virginia’s health care laws and regulations and also minimizes the risks of legal action being filed by the patient. Attendees will learn about the following issues: -How to discharge a patient from the practice consistent with Virginia law and the Board of Medicine’s regulations, including how to handle medical records requests from former patients. -How to respond when the Department of Health Professions opens an investigation based on a patient’s complaint about a provider. -Potential pitfalls in crafting informal settlements such as “patient satisfaction refunds” or waivers of fees and best practices when considering such arrangements. -Steps to take upon learning of a potential legal claim or serious medical event that might lead to a legal claim.