Front Desk Volunteer at Ferndale Community Services

5694 Second Ave, Ferndale WA

Description

Position: Resource Center Front Desk Volunteer Reports to: Executive Director Summary: The Front Desk Volunteer greets and supports guests of the Resource Center and serves as a point of contact for information about our programs, community programs, and other resources. They distribute direct services to guests, keep the Resource Center tidy and organized, answer phones and voicemail, assist guests with tasks on the computer and phone, and more. Essential Duties and Responsibilities: • Greet guests and meet needs, talking with guests and maintaining confidentiality as much as possible. Answer questions about programs and services and pass messages when necessary. • Assist guests with clothing bank items as needed. • Distribute direct services upon request, including hygiene items, food, gas cards, bus passes, shower passes, laundry vouchers, and gift cards following all procedures for proper documentation and tracking. • Answer phones and return voicemails. • Assist guests with computer, printer, and fax access as needed. • Help guests find community resources via online search, with or for them. Help with phone access as needed. • Accept donations and follow all procedures for tracking and storing. • Keep Resource Center tidy and organized. Interested? Call