Operations Specialist

Charlotte NC

Description

Goals and Objectives Exemplify Food Rocket core values. Lead team by example and promote continuous improvement through training and KPIs. Work with management to identify efficiencies and contribute to daily operational decisions. Increase responsibility and ability to function in the Admin role. DUTIES AND RESPONSIBILITIES: Hub Operations 50-70% ● Work closely with the hub team to coordinate daily operations. Plan and implement daily shift plans for task completion on Admin level. ● Understand how to pick and pack an order and be able to fill an order to meet and exceed company performance metrics for speed and accuracy. ● Have advanced knowledge of QC and inventory oversight. ● Ability to work tasks at every phase of inventory as moves through hub. ● Ability to troubleshoot inventory issues and resolve autonomously and working in team and cross-departmentally. ● Strong understanding of all tasks in WMS and how to complete these. ● Specialized tasks / reports as assigned. Field Operations 10-30% ● Ability to flex in to deliver at any time. ● Ensuring every delivery is completed to company and location standard operating procedures and customer expectations. ● Stay up to date with all field operational changes and current policies and procedures. ● Understand all duties and tasks as assigned for delivery rider role and how this supports good customer service. ● Good communication on all field activities, responsive while in field and able to react quickly to change. ● Assist in creating processes that promote core values, are scalable and value adding. ● Basic ability for all rider apps and equipment. Understand how to use in shift and basic troubleshooting. ● Support proper field equipment use and reporting. ● Understand basics of how to dispatch Customer Service 20% ● Work with FR Admin to ensure proper communication, manage expectations, and maintain a positive relationship. Respond to client requests in line company processes. ● Provide timely and clear feedback on issues. Seek proactive resolutions and take preventative action. ● Manage backend ticketing, entering, prioritizing, coordinating as necessary. ● Handle critical issues when required to and/or process for escalation. Customer Service 20% ● Work with FR Admin to ensure proper communication, manage expectations, and maintain a positive relationship. Respond to client requests in line company processes. ● Provide timely and clear feedback on issues. Seek proactive resolutions and take preventative action. ● Manage backend ticketing, entering, prioritizing, coordinating as necessary. ● Handle critical issues when required to and/or process for escalation.