Property Field Operations Manager

Seattle WA

Description

Are you a skilled jack or jill of all trades able to manage multiple projects and effectively lead a team? For most homeowners, taking care of your home is a pain. From finding good service providers, to tracking how much you’re spending on your house, to getting good, objective and valuable advice from people you can trust - homeownership is an ever-present obligation that feels like it hasn’t caught up to the conveniences of our modern world. Only wealthy homeowners could afford a house manager to reduce that burden. Onder is setting out to redefine the homeownership experience by giving everybody the same level of help and service to take care of their homes that historically was only available to this wealthy group. We are creating a pushbutton experience for homeownership, and creating a service in the process that will work on behalf of homeowners, not advertisers. Core / High Level Job responsibilities: Providing 5-star customer service to guests with issues or complaints and troubleshooting solutions to ensure the issue is resolved. You are an ambassador of Onder to all clients. Performing home inspections and minor maintenance duties as needed. Changing air filters and unclogging drains at the home onboarding. Delegating maintenance jobs to our in-house team and scheduling maintenance jobs with third-party vendors as needed. Develop and maintain customer maintenance plans for each homeowners Administrative duties will include filling out work orders and creating reports for all work performed. Maintain up-to-date records of each property, inventory, inspection checks, and maintenance work orders. Schedule repairs, carpet cleans, and pressure washing as needed. Find and vet service providers to work with. Skills and Experience: Hands-on, basic maintenance knowledge with carpentry, electronic, AC/HVAC, plumbing, and other home systems. Excellent interpersonal and communication skills. Valid driver’s license. Willing to undergo a background investigation, employment history check, criminal check, and drug test prior to hiring. Flexible availability to respond to after-hours calls if the occasion arises.