Nenos Mexican Gourmet Servers/cashier

642 Monroe Ave, Rochester NY

Description

Job duties: Greet customers and maintain a friendly demeanor throughout their experience. Accurately take food and beverage orders, correctly using the ordering system. Take special note of food allergies or preferences and be able to communicate that clearly to kitchen staff. Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary. Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table. Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed. Skills: Communicate well with coworkers and customers and maintain personable and professional communication at all times. This includes being able to listen and collaborate where applicable. Be punctual and reliable, showing up for their shifts as scheduled. Maintain a positive attitude, even under pressure. Patience with customers and coworkers is a must, particularly during busy rushes. Listen to customer feedback and relay or make suggestions to managers. This may include suggestions for service, menu, or ambiance. Handle money accurately and honestly, using the point-of-sale systems. Quickly learn how to use the tools and systems in the restaurant. Quickly learn and memorize details about the menu to be able to respond to customer questions. This includes knowing key ingredients relating to food allergies. Respond quickly to issues customers have, getting management involved if necessary. Help with basic food prep as needed, and/or perform light cleaning in the dining, serving stations, or kitchen areas. Keep serving stations stocked with ice, soda, etc., as well as keeping their section clean and prepared for new guests. Know and follow applicable food service safety regulations and best practices. Be willing to work flexible hours that may include weekends and holidays.