Service Writer/ Service advisor

17174 US Hwy 19 N, Largo FL

Description

We are looking for a dedicated service writer to act as the liaison between our Maintenance Department and customer (the Independent Contractor Taxi Drivers). The service writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing time estimates for those transactions. The service writer will track repairs and the costs of parts and labor used, and schedule all services due. To be a successful service writer, you should possess excellent customer service and communication skills. You should have a basic understanding of auto mechanics in order to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the service team. Service Writer Responsibilities: • Maintaining computerized vehicle profile information. • Monitoring vehicle records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments. • Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician. • Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management. • Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians. • Releasing repaired equipment to the customers and explaining the work done Service Writer Requirements: • Work experience and product knowledge a plus • Computer literacy and knowledge of office software programs. • Excellent communication and customer service skills. • Strong record-keeping and organizational skills. • The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.