Facilities Super, Portland area

Portland OR

Description

Essential Functions: Support Account Team/Firm in establishing the appropriate platform to meet service requirements and expectations and drive momentum in receiving new Client business; tools, processes, procedures, reporting, etc. Work to develop and implement innovative programs, processes and projects that aim to reduce short- and long-term operating costs and increase productivity or longevity Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks Promote high level of satisfaction among client by promptly responding to their service needs Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution Coordination and scheduling of service activities at facility Acts as an interface with client. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption Coordinate discussions with vendors around performance, and support Vendor QA efforts Support Sourcing efforts in line with Client requirements and in efforts to gain efficiencies in operations and cost. This includes obtaining and initiating necessary vendor set ups Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting Support development and adherence to communication protocols in accordance with account and client standards Effectively manage critical issues – zero-target for controllable incidents and/or missed services caused by vendors Hands-on management of all service deliverables both internal to by sub-contractors Hands-on management of Work Order System and Work Order Management Initiate service requests as needed to support Client requests/needs Monitor WOs dispatched to suppliers to ensure compliance with SLAs and WO Management Timely and accurate review and approval of all vendor invoices follow up and close-out of invoices where discrepancies are identified Other duties as assigned Advance Knowledge - The operation and repair of all types of mechanical systems (HVAC), electrical distribution, fire life safety, and computerized energy management systems. Strategic Thinking - Demonstrates the ability to think broadly, create a shared vision, and embrace change as an opportunity, including demonstrates “thought leadership”; creates sound strategies; anticipates and responds to future challenges of the Firm, business unit, and client with innovative and thoughtful recommendations that influence rather than respond to the environment. Technical Competence – Demonstrates the ability to handle the technical complexity in products, services, transactions, and systems or processes; focuses on continuous learning in area of expertise. Analysis/Problem Solving – Uses rigorous logic and methods to solve problems with effective solutions. Project Management – Executes an assignment or leads a project team charged with “getting the job done” on time and within budget, while fully satisfying the client’s needs. Communication – Communicates clearly and effectively, avoids ambiguity and vagueness; adapts information to audience expertise and interests, gathers and gives information to others in a timely manner. Teamwork – Collaborates with others regardless of role, business unit, or location; works effectively with people who have diverse ideas, perspectives, and values; contributes to and leverages the Firm’s body of knowledge. Strong safety awareness, which is demonstrated in actions and results. Embrace and participate in continuous learning and skill development. Required Knowledge, Skills And Abilities (KSA) Knowledgably in delivery and management of Facility Services Strong interpersonal skills and problem-solving ability Excellent verbal/written communication and presentation skills Proven record of providing excellent internal and external customer service Knowledge of standard business and accounting practices Knowledge of Microsoft; Word, Excel and Power Point Strong organizational, management, and supervisory skills Demonstrated ability to develop successful relationships with and influence customers, both internal and external