Carwash Tunnel Attendant

Metcalf Ave near 81st St, Overland Park KS

Description

Our tunnel wash attendants are responsible for providing an overall great experience for customers! Teammates will assist customers as they drive onto the conveyor and help get them safe through. Teammates will "prep" vehicles (spray down) as they go through in tough to clean areas. Teammates also can be trained on the sales process and pushing our monthly memberships. Membership sales will result in commissions that are paid out each paycheck. Teammates will build relationships with new and existing customers, sell memberships and upsell washes through various sales strategies. The CST will provide all customers with superior customer-service. CST must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website. PHYSICAL DEMANDS: The ability to lift 25/50/80 pounds regularly, respond quickly to sounds, move safely over uneven terrain or in confined spaces, see clearly and respond to dangerous situations, safely climb ladders while carrying 40 pounds or more, work in extreme weather and wear PPE correctly throughout the day. Long periods of time standing or moving. ESSENTIAL FUNCTIONS: -Greets all customers with a smile and warm, welcoming disposition. -Understands GO Car Wash membership packages and pricing. Can articulate the benefits of unlimited memberships. -Has a solid understanding of all soaps, chemicals and equipment used in the wash. Can educate customers on wash process from beginning to end. -Uses GO sales script in every customer encounter. -Guides on vehicles as needed, using GO Guide-On procedures at all times. -Creates genuine connections with customers and fosters relationships through superior customer-service to build membership sales. -Walks the wash site, as able, to engage with customers to ensure superior customer-service and create a second touchpoint for membership sales. -Helps keep wash clean, organized and safe. -Acts as an ambassador for GO Car Wash. Lives and breathes the GO Car Wash core values every day. -Performs other duties as assigned.