Shift Manager

Dedham MA

Description

JOB DESCRIPTION Customer Service Manager Job Description: 1. Reports directly to Director of Operations and General Manager 2. Responsible for hiring, training, and firing front desk personnel 3. Responsible for over-seeing interactions at the desk and all actions by front desk staff 4. Responsible for dealing with all billing questions or disputes 5. Membership and program sales 6. Strong customer service skills and phone presence 7. Responsible for speaking to all members who wish to cancel their membership 8. Over-see cleanliness of main lobby, stair-wells and front desk 9. Register each member that is checking in for the day 10. Scheduling 11. Cash handling 12. Rotating schedule - mornings/day/nights, weekdays & weekends, holidays. The ideal candidate for this position has a degree in Business Administration or a related field, one year of management experience, strong supervisory and management skills with high customer service expectations, outstanding leadership qualities and exceptional interpersonal skills. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position. RESPONSIBILITIES Ensures stated goals are met Guarantees customer satisfaction in all areas Manages and maintains property, which includes ensuring the building/grounds are kept in a clean and safe condition, that all systems are maintained according to set schedules/procedures, etc. Manages and mentors staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc. Ensures compliance with all applicable federal and state laws and all company policies For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. or use the link below