Field Services Technician

Georgetown TX

Description

Overview A field technician handles on-site servicing, diagnostics and repairs. A field service technician is responsible for troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They are responsible for showing customers how to use their equipment. Requirements and Responsibilities Installation, maintenance, testing, troubleshooting, and repairing equipment in the field to ensure optimum customer experience and quality. Advise customers on the equipment Diagnosing errors or technical problems and determining proper solutions Make equipment recommendations to customers Build positive relationships with customers Meet all of the appointments in a given day Respond quickly to customer problems Handle dissatisfied customers in a polite and professional fashion Operate vehicle in a safe manner and use field automation systems Follow all company’s filed procedures and protocols Employment Standards High School diploma or GED equivalent Great attention to detail Be self-motivated Able to work independently at the customer's establishment or house Ability to lift up to 55 pounds Ability to stand on your feet up to 8 hours a day Great communication skills to work with customers Amazing problem-solving skills Ability to diagnose problems with equipment Great mechanical aptitude Ability to communicate in English Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Understand and follow protocol for the proper lines of communication Clear understanding of company mission and values Ability to work independently and as part of a team