The Power of Resilience: How to Beat Dispatcher Burnout @ Macomb County

117 S. Groesbeck Hwy,Mount Clemens MI 48043

01 November, 2022

Description

This class is SNC approved for State 911 Training Funds. TO PAY BY CHECK OR INVOICE: Please select "Pay By Invoice" or "Pay By Check" on the final Checkout screen of the registration payment process. Someone will be in touch with you to process your invoice. Class Description:  Working in 9-1-1 can be challenging, with vicarious trauma, long hours and difficult callers the norm.  It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are happier on the job, feel more confident in their role and make a bigger impact through their work. This presentation offers stories from the best comm centers around the country, and underscores the importance of resilience at both the personal and organizational level. Learning Objectives:  Participants will learn evidence-based methods to: Understand the cause of work-related vicarious trauma Identify three specific ways you can prioritize your personal success Limit work stress and home stress to feel better Bring these tools and perspectives into the work dayInstructor Bio: Adam Timm began his 19-year career in 9-1-1 as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Visit www.thehealthydispatcher.com for more. Adam presenting at a recent 9-1-1 conference