Customer Service Representative

Wasilla AK

Description

Classic Collision is now hiring a Customer Service Representative at our Valley locations. We offer competitive pay, benefits, and career advancement opportunities. We look forward to you joining our team! Responsibilities • Greet all customers in a timely, friendly, and professional manner • Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes • Coordinate Rental Car /Tow companies to provide one-stop service to all customers • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate • May assist in customer communication throughout the repair process • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments • Follow up on all DRP assignments present and past to maintain sales for the center • Maintain DRP logbooks and Enterprise ARMS daily • Secure proper payments • Assist with reconciling invoices to payables report daily and monthly (as applicable) • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area • Perform other duties as required to successfully meet the needs of the business Qualifications • Must be at least 18 years of age • Previous experience in customer service, sales, or other related fields is preferred. • Must have a valid driver’s license and be eligible for coverage under company insurance policy • Effective communication (written and verbal) and interpersonal skills are required. • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment Classic Collision welcomes diversity and is an EEO Employer.