DONT RENT RAINBOW SELF STORAGE

Eureka CA

Description

Only posting this as a warning, DON'T RENT from Rainbow Self Storage I rented a storage unit from the McKinleyville location. After one month I no longer needed the unit. I needed to email a change of address for them to send my deposit and was having difficulties sending the email. I then reserved another storage unit at the Arcata location July 19th. On the 20th I called about what information I needed to email. The following day, after noticing my email didn't go through on July 20th, I called the company about my issue emailing them about the change of address. They made a mistake of canceling my new unit that I had rented in Arcata. I received two refunds for the deposits at both locations. When I called about their mistake they told me that I called them and told them I didn't need the new unit that I had just rented. When I asked to speak to the manager, who was the person that made the mistake, they told me they already new my problem and talking to her wouldn't go well for me. They were extremely rude and when I still suggest that she call me back they said "we will no longer rent to you because of all of the problems you are causing for us" and hung up.