Field Maintenance & Repair Technician - CLT Charlotte Douglas Internat

Charlotte NC

Description

Field Maintenance & Repair Technician – Charlotte Douglas International Airport and area - Full-time $20 - $22 / hour Weekends and nights required BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint. BASIC FUNCTION Smarte Carte Inc. is seeking a self-motivated individual for a full-time Field Service Manager position. Field Service Managers will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include, but are not limited to, P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems. Daily local travel.   KEY RESPONSIBILITIES Overall responsibility for P&L, with the expectation to deliver excellent results vs. annual and strategic plans. Develop and maintain strong relationships with key stakeholders. Identify Key Performance Indicators with relation to maximizing flow-through within assigned route. Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable). Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner. Complete and submit all necessary reports in an accurate and timely manner. Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times. Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment. Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment. Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards. Assist with the installation of new locations or the upgrade of existing locations if needed. Other duties as assigned EXPERIENCE Minimum 3 years in a customer service role Minimum 3 years of field based product support experience (route) Some level of mechanical and diagnostic aptitude, including root-cause analysis Demonstrate strong business acumen as defined by a proven track record of success in an operational environment PERSONAL CHARACTERISTICS Possess strategic planning and thinking skills, business acumen and value chain mind set Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities Excellent verbal and written communication skills Organized and able to manage multiple priorities effectively LEADERSHIP CHARACTERISTICS The successful candidate will be high-energy, creative, and a resourceful self-starter who demonstrates leadership. This position requires a commitment to excellence. The successful candidate must be hands-on and possess a combination of strategic thinking and foresight that leads to results. The successful candidate should demonstrate the following competencies: Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators. Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner. Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented. Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills. Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally. Ethics: Highest level of professional integrity and honesty as well as personal credibility. EDUCATION Technical degree preferred   PHYSICAL REQUIREMENTS Lift 40 lbs. to waist height Push/Pull 75-100 lbs. Bend and stoop, walk and stand for long periods of time Visual acuity/manual dexterity to perform mechanical and electrical repairs Experience Required 3 year(s): Minimum 3 years of Customer Service experience Mechanical and diagnostic aptitude Preferred Minimum 3 years of field based product support experience (route) preferred Education Preferred High School or better Licenses & Certifications Required Drivers License Skills Required Time Management Prioritizing Customer Service Flexibility Communication Preferred Driving Troubleshooting Behaviors Required Team Player: Works well as a member of a group Preferred Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Self-Starter: Inspired to perform without outside help Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals