Styling Assitant

9 Wyckoff Street, New York City NY

Description

Key job responsibilities Utilize styling expertise, trainings, data and internal software programs to provide world class styling advice that inspires our customers through thoughtful curation of outfits. Build and retain a strong customer relationship via multiple platforms such as chat, video, live-styling and in-tool styling. Provide comprehensive summaries and notes regarding customer interactions through strong written and verbal communication. Carry a high level of Ownership while prioritizing multiple tasks and deadlines, ensuring you lead with Customer Obsession. Work independently and problem solve with minimal supervision. Use your deep knowledge in fashion and/or retail to make customer-centric decisions. Leverage analytics to self-serve relevant data to inform retail engagement strategies for various customer cohorts. Maintain and over-deliver on SLAs. B.A. from an accredited university. 3 years of previous experience in retail sales/styling, personal shopping, online styling, etc. Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs. A strong knowledge base including an array of brands, designers, products, styles, and trends. Deep brand knowledge with the ability to propose data-driven decisions. History of staying-up-to-date and knowledgeable on current and future trends though social media, print magazines, blogs, online, etc. Strong individual ownership with the ability to deliver results in a virtual environment. Excellent time-management, organizational, and prioritization skills. Job summary Hanks is seeking passionate and experienced individuals who can provide world class customer service to fashion customers. We are seeking individuals who are experienced in styling and direct client communications, and want to be a part of building a highly personalized styling experience. Candidates must be able to understand a broad customer base, be highly skilled with curation, trend and fit knowledge, and speak to the latest styles. Candidates must also thrive in a start-up environment where they bring creativity, new perspectives and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and have a passion for styling and fashion. Multi-lingual a plus Direct experience in operations with customer contact (Customer Service, Chat, Live-Styling, or Sales)