Hospitality Operations Mangaer, Housekeeping Manager

Chicago IL

Description

With ENVITAE, you get all the great benefits of an apartment stay, without the downside risk of being hosted by an individual. We are a fast growing, luxury, short-term stay company based in Chicago, currently operating in 5 cities and rapidly expanding. Our guests expect sparkling clean and perfectly maintained apartment homes. You can find out more about our company here: www.envitae.io We are seeking a Hospitality Operations Manager in Chicago, IL. Language Requirement: English Fluency + fluency in one other language preferred (Mandarin, Arabic, German, Spanish, Italian, French preferred) What You'll Do: Big Picture Responsibilities - Manage and improve operational practices and procedures - actively seek areas for improvement - Act as the buffer between the management team & reservationists (all remote) and Chicago-based employees - Track and forecast operational trends and analysis - Provide daily operations oversight for Chicago Day To Day Responsibilities - Oversee the Chicago housekeeping and maintenance teams - Optimize and manage all scheduling and payroll for Chicago personnel - Reporting and tracking via spreadsheets - Hire, motivate, coach, and discipline personnel - Stay on top of all operational issues (damages, internal maintenance and upgrades, equipment replacement) - Maintain key control system for various properties - Coordinate consistent property inspections - Monitor all V.I.P.’s, special clients, and requests - Assist in onboarding new properties - Coordinate between multiple teams - housekeeping and maintenance on the ground, as well as remote management and reservationists - Be the eyes and ears of management on the ground and keep an open line of communication - Handle relationships with existing buildings and act as a go to person for emergencies Requirements - Must have at least four years of hospitality, housekeeping and/or house manager experience - Must be able to wear multiple hats and work in a small team environment - Ability to adapt in a rapid growth environment - Must be tech savvy - using Slack, Google Suite, Excel, etc. and/or learning new programs/apps shouldn't be a problem for you - Must have at least a bachelor's degree - Should not have a clock-in clock-out mentality - Have a passion to make other people happy - Must have a reliable transportation vehicle (car, motorcycle etc) and valid driver's license to travel between properties when needed - Sense of humor What We're Offering: - Contract salary range of $50,000-$65,000 - Flexible, self-determined scheduling with some local travel and remote tasks - Discounted stays at ENVITAE homes around the country - Be part of a rapidly growing company with a lot of potential for personal growth in your career and work with smart and ambitious colleagues from around the world Please send an email with your resume and a cover letter explaining why you think you'd be a great fit for this role. This is a required step to be considered.