Dispatch Manager

Grand Prairie TX

Description

We are currently looking for a Dispatchers/Logistics Coordinators to join our dynamic team. Our environment is fast paced and high energy. The Dispatchers/Logistics Coordinators will manage the daily operations, including taking orders, building shipments, dispatching trucks, negotiating with freight carriers and handling customer questions and complaints. This person will also be involved in prospecting for new customers, carriers and maintaining positive customer and carrier relations. We are looking for a leader with positive energy and a self-starter yet be part of our team and have very strong analytic and problem solving skills. Must be extremely detail oriented with the ability to multitask. Essential Duties and Responsibilities: • Ability to handle sales calls, emails and type orders • Review dispatch operations on a daily basis and implement changes as needed • Generate new business opportunities through prospecting calls • Effectively and confidently negotiate customer and carrier rates • Establish and maintain strong relationships with customers and carriers • Interpret documents such as freight contracts • Ensure dispatch operations are in compliance with all applicable laws and regulations • Organizes and maintains file system, files correspondence and other records. • Ensure all customers’ files are updated and current • Assist in gathering data for driver evaluation and productivity • Take on-call duties on a rotating schedule • Ability to work under pressure and multitask while maintaining close attention to detail • Perform special projects as needed. • Ability to communicate with drivers professionally • Maintain a positive relationship with company drivers Requirements: • MUST HAVE experience in produce shipping or transportation industry. • Strong computer/ Math skills (Microsoft proficiency required) • Excellent organizational, administrative, problem solving, and analytical abilities • Exceptional verbal, written, and interpersonal communications, including the ability to influence, persuade and negotiate customers and carriers • Strong work ethic with the ability to multi-task and learn and grow with the job • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Ability to work in a team environment, while also delivering independent results