Estate Housekeeper

North Hampton NH

Description

Active family with two children are seeking an experienced executive housekeeper to be solely responsible for the interior cleaning of their 18,000 sq ft estate. This full-time position will interface directly with the Principal and continuously with the Principal household staff to coordinate logistics or topics that involve the family’s property. This is a very hands-on, fast-paced, hospitality and service oriented position. The role reports to the House Manager. The household staff is a very close, very integrated team. If efficient and possible, it is expected that when one member of the team is “out of the office”, ill, staffing Principal, etc. the other team members will work diligently to complete or ensure their tasks, along with the high priority and necessary daily tasks of the unavailable member. Responsibilities include: ● Maintaining clean, organized, and meticulous homes ensuring that they are always “service ready” ● Daily surveying of the main home and carriage house, in conjunction with House Manager ● Ensuring that the kitchen, bedroom suites, bathrooms, and other common areas are cleaned and re-staged daily ● Following an interior cleaning schedule for regular and deep cleaning of the property, ensuring that the main house and carriage house are cleaned (in addition to the twice per week support of a deep cleaning service), utilizing a zone system established with the House Manager; proactively executing schedules for monthly, seasonal, bi-annual and annual maintenance for the interior and exterior of the estate ● Managing specialty cleaning and other household projects ● Ensuring that homes are prepared for guests at all times; assisting House Manager with entertaining guests and providing hospitality, personal services and overall guest care. ● Keeping all storage cupboards and storage in the household organized; organizing housekeeper storage areas and maintaining cleaning supplies inventory; ensuring that each residence is stocked with the the required cleaning products or anything requested by the Principals ● Acting as a laundress, caring for and maintaining all the household linens and personal clothing of the family; acts as an expert, identifying fabrics and their specific care in washing, pressing, stain removal and general wardrobe maintenance that includes: o Washing and steaming of clothing o Ironing clothing, linens as needed o Organizes all household laundry, folds and places (staged) in family members respective closets o Organizing and keeping an inventory of kids clothing o Sorting and logging linens and clothing to dry cleaners o Seasonal organization of clothing and storing of clothing, with aid of House Manager o Cataloging designer and couture clothes and accessories o Packing for trips ● Keeping an up to date, detailed and transparent punch list of all action items (Microsoft To Do) that can be accessed at all times by the team and/or Principal ● Liaising with Family Office bookkeeper to ensure that all supporting documents for credit card charges are submitted timely; practicing cost containment ● Capturing all guests/vendors and deep cleaning schedules in household calendar ● Running household errands, if needed ● Household local errands ● Other duties as assigned Requirements ● Schedule is 5 days a week; schedule flexibility is important based on demand. ● Strong communication (i.e., proficient in English, both orally and written.) ● Cleaning/laundering knowledge for fine materials ● Able to drive with a valid license and clean driving record ● Solid work history with great references is essential ● Computer proficiency ● Child and pet friendly ● Natural heart for service: good instincts with concierge and hospitality sensibilities ● Self-starter and self-motivated; needs to be able to think way ahead to predict family’s needs ● Work with daily/weekly/monthly/seasonal/annual task lists ● Boundaries are essential; execute extreme level of confidentiality ● Passionate about how everything looks at all times; excellent service, host(ess), and managerial skills are a necessity, as is having a good degree of creative flair ● Must present oneself in a professional manner or style, polished and poised at all times.