Guest Operations Specialist

New York City NY

Description

Joining Furnished Quarters means being at the intersection of travel, hospitality, real estate, lifestyle, design, and many other industries an exciting, dynamic mix of sectors. Working for an established, award-winning company that is still growing, expanding, and innovating at every turn. Maintaining a healthy work-life balance that is not just encouraged but prescribed. And being part of a family-owned company where every voice is heard and amplified.Since 1998, Furnished Quarters has been providing exceptional furnished apartments to both business and leisure travelers. Weve grown to become the largest independently owned and operated supplier of global temporary housing, offering over 100,000 apartments in more than 800 cities worldwide.Position: Guest Operations Specialist The Guest Operations Specialist is responsible for upholding the Furnished Quarters cleanliness and appearance standards in our apartments. Primary responsibilities include preparing apartments for our guests by conducting cleanliness inspections, WiFi and TV equipment testing, liaising with the Housekeeping vendor, and building maintenance to make our units perfect. Adhering to the Design guide, the Guest Operations Specialist ensures proper placement of all furnishings and household goods and maintains guest-supply par levels. This role participates in the rotational after-hours, on-call program, handling guest issues including, but not limited to guest lockouts and emergencies.ESSENTIAL FUNCTIONSExhibit the Furnished Quarters Core Values in all guest & colleague interactions.Conducts cleanliness inspections and ensures furniture placement according to Furnished Quarters Design and Housekeeping Standard Operating Procedures (pre-move-out, departure, and pre-move-in inspections).Works with the Housekeeping vendors management team and inspects their work to ensure that cleanliness and design standards are maintained, reporting deficiencies and discrepancies to Furnished Quarters management.Handles general preventative maintenance in apartments, including minor scratches to floors and furnishings, performs minor repairs on items such as beds, chairs, drawers, (etc.), removes scuff marks from walls/performs touch-up painting.Identifies and reports damages to furnishings and apartments or the general condition of apartments not meeting Furnished Quarters standards to management.Responsible for the pickup or delivery of owned furniture when a replacement or exchange is needed due to wear and tear damage or guest request.Troubleshoot cable, WiFi, and equipment problems.Updates cases in SalesForce, entering all required information via hand-held tablets.Participates in after-hours, weekend/overnight On-Call program.Secures and maintains custody of equipment, keys, and supplies to protect and preserve the company and guest property.Reports to the primary office location and travels to multiple worksites during business hours.Maintain a professional appearance and friendly attitude towards clients and colleagues.REQUIRED SKILLS & QUALIFICATIONSHigh School Diploma or equivalency required.1-2 years related housekeeping or operations experience in the hospitality industry required.Basic computer knowledge and the ability to operate a hand-held tablet.Knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.Regular travel on public transportation to multiple work locations throughout the day in specific markets (e.g., Manhattan/Brooklyn).Possess a valid drivers license and the ability to operate, and maintain a company vehicle for roles based in specific markets (e.g., San Francisco/Bay Area, Boston/Cambridge, Jersey City, White Plains).Ability to understand and follow verbal/written instructions in English and communicate verbally and in writing in English to colleagues, management, and guests. Participate in the rotational after-hours, weekend/overnight on-Call program.PHYSICAL REQUIREMENTSFrequently stand, walk, stoop, kneel, crouch, crawl, climb stepstools/ladders and stretch to fulfill cleaning/inspection tasks.Must be able to be standing/mobile for at least 8 hours per day.Must be able to seize, grasp, turn and hold objects with hands.Must be able to hear and speak clearly to communicate with guests, vendors, coworkers, and management.Must be able to lift 30 lbs. regularly and continuously.Vision occurs continuously, with the most common visual functions being those of near vision and depth perception.Requires manual dexterity to use and operate all necessary equipment.Requires travel to multiple work locations throughout the shift via public transportation or a company vehicle.BENEFITS15 PTO Days11 Paid HolidaysMedical, Dental,Vision, Life Insurance, Disability, Accident Insurance AvailalableUnlimited Metro Card]]> recblid rryns42e78ef9tl89z4ulqu0p86ea5