Service counter assistant

100 Terminal st, Boston MA

Description

Portside Truck and Auto Repair is recruiting a qualified individual to support our expanding operations. We are offering an excellent opportunity for the right individuals to join a stable and growing company. We offer excellent benefits including Medical, dental, vision, flexible spending account, long and short-term disability, life insurance, 401K retirement and paid vacation. We are responsible for maintaining and repairing heavy-duty trucks, trailers and light vehicles. Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Answering phone calls, scheduling, and organizing external work for our automotive department. • Prepare repair orders by describing the symptoms, problems and the customers concerns into the repair service database. • Working with our automotive technicians in ordering the necessary parts needed for their job. • Creating, reviewing, and closing work orders. Ensuring proper parts and labor are being invoiced. Reconciling billing information for the accounting department. • Assist the parts department in selecting parts needed for repairs in process within the facility. Bill required parts to repair orders. • Perform routine inventory counts. • Verify and process warranty claims by examining records and documents supplied by contract coverages. • Be friendly, professional, and efficient when working with team members • Assist customers with any questions and concerns, both on the phone and in person. QUALIFICATIONS AND SKILLS: • A high school diploma or equivalent is required. • At least One year of related work experience in the automotive industry is preferred. • Heavy duty truck part knowledge/experience preferred. • Excellent written and verbal communication skills. • Ability to utilize a computer • Experienced in Microsoft word and Excel