Valet and Bellman

900 Madison st, Seattle WA

Description

Job Description Job Title: Valet/Greeter/Bell Attendant Reports to: Managing Director Department: Guest Services Job Status: Non-Exempt Position Mission/Overview The Valet/Greeter must encompass a willingness to serve because he or she will represent Hotel Sorrento by greeting arriving and departing guests enthusiastically and with a sense of purpose. The focus of this role will be overseeing guest's vehicles and handling guest's luggage while providing excellent customer service. This role will contribute by leading the way in setting the guest's expectation for the remainder of their stay. Therefore, it is important for Valet to maintain strong communication with other Front Office teams and consistently demonstrating hotel service standards. Essential Job Functions/Responsibilities to include the following. Other duties may be assigned. • Proactive engagement with Guest, at first contact. • Greet guests at main entrance and hotel lobby. • Assist all departments as needed. • Parks and retrieves vehicles in a safe and timely manner. • Thoroughly understand and adhere to proper credit, check cashing and cash handling policies and procedure. • Completes daily inventory of car keys • Maintains front drive- sweeping up debris, oversees outside cushions, and ensures bell carts are organized and polished. • Park guest cars in onsite parking garage while adhering to strict Hotel Sorrento policy. • Open main lobby doors for guests • Assists with luggage and related needs. • At all times, demonstrate the highest level of professionalism in dealing with guests, staff and other managers. • Keep work area and lobby clean of all clutter while maintaining professional appearance and standards. • Support, maintain and participate in other duties as determined necessary by manager. • Maintain up to date knowledge of Hotel services, products and procedures • Maintain up to date knowledge of sporting events, performing arts events, city events, restaurants and other areas that pertain to concierge as well as keeping guest services staff informed of all pertinent information. • Always focus on working in a safe manner and create a safe working environment. Other Skills/Abilities • Strong interpersonal skills and ability to develop personal relationships in a professional manner • Desire and ability to work within a diverse staff • Ability to devise solutions to guest problems in a timely manner in high stress situations • Strong desire to want to help guests fulfill their needs • Ability to consistently “go the extra mile” • Able to drive all types of vehicles, including manual and automatic transmissions, in a safe manner