Night Manager Supervisor

Austin TX

Description

Preferred Qualifications: Demonstrated ability to work effectively in a team environment Excellent communication skills Energetic, hard-working, dependable, and detail-oriented Previous management experience Previous Janitorial experience is preferred Requirements: Bilingual (Spanish) preferred 6 months of related experience and/or training High school diploma or equivalent (GED) Strong Microsoft Office, internet and email communication required Ability to write routine reports and correspondence Prompt, regular attendance · Must have the ability to support CWA Mission Statement. Job Description: Night Manager Supervisor is responsible for leading and developing our Night Manager Team. You are our eyes and ears in the field and your department helps ensure we deliver what we say we will. You must be the example for your team to follow. As a leader in our organization, your job is to identify the needs of the people who you serve and fulfill them. You are expected to maintain a professional attitude in an ever-changing work environment. We expect you to exercise good judgement in reporting concerns quickly to your direct The Night Manager Team is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The team must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The team must be able to maintain a flexible schedule as the contractual demands for quality control and account orientation changes. Employee must also be able to exercise good judgment in reporting concerns to management and seeking the involvement of others to best meet clients’ needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Develop and maintain productive, working relationships with ICs by communicating client priorities and collaborating on solving problems. · Execute the New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures as assigned. · Review scope of work and check work performed per account to retain existing business and gain new business. · Communicate with clients for any issues with security or disaster response that needs immediate attention. · Communicate client priorities with the representative of the IC affected. · Communicate with Facility Services Manager daily for any issues that need immediate attention, including the daily recap via email or phone message. · Make recommendations of ICs for work assignments on accounts based on personal judgment, past experience, and ICs strengths, weaknesses and availability; recommend terminating contracts with ICs for violation of client standards or company guidelines. · Electronically receive and plan accordingly for any inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention. · This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. WORK CONDITIONS: The physical demands must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified disabled individuals to perform the essential functions unless doing so would cause an undue hardship to the Company or there is a direct threat to the health and safety of the individual or others. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects and/or tools, reach with hands and arms; must be able to see, communicate and hear. The employee is frequently required to stand, walk, stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb and maintain good balance. The employee may occasionally lift and/or move up to fifty pounds, and very few times lift and/or move more than one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee frequently is required to drive to client sites and must possess a valid driver’s license, and on occasion transport heavy equipment and supplies.