Carvana Purchase Process

Spanish Fort AL

Description

Would like to receive your input a recent 1-hour purchase communication with Carvana just below: Hi! Thanks for chatting with our buddy Sebastian! You've got a human on your side now. While I get caught up on your conversation, are you still available to chat with me? about 1 hour ago How do I pick-up or get delivered the Chrysler 200 I tried to purchase last night? about 1 hour ago John Awesome. Can you please help me with your email and zip code? about 1 hour ago XXXXX @ yyy.com 55555 about 1 hour ago John Thanks! Can you help me with your phone number to complete my process? about 1 hour ago I have several phone numbers I may have put-in my home number ). Do you want it or a mobile number? about 1 hour ago John It's not needed. That is the one linked to your account. :) Alright. I see the vehicle. It is a 2013 Chrysler 200, right? about 1 hour ago yes this is the car I tried to purchase yesterday. about 1 hour ago John Alright. Unfortunately, the vehicle is reserved by another customer right now. You signed up to be notified in case it becomes available again. 44 minutes ago How does one reserve a vehicle and how does one know if someone else has a vehicle reserve before viewing cars? 42 minutes ago John First, if the vehicle page has the green "get started" button, it means the vehicle's available. Once you click it, you have it reserved for 40 minutes to complete the purchase. If the button instead reads "notify me" and there's a red banner that reads "purchase in progress" under the model, then it's reserved by another customer. 40 minutes ago All I know is that I tried to purchase it and don't recall a “purchase in progress” reply. Can you say where the vehicle is located? 38 minutes ago John The reservation timer must have expired, and the vehicle became available again. I'm very sorry. Now, we don't work as a regular dealership. All of our processes are 100% online. This means that I can give you an approximate location, but you won't be able to go see it. 37 minutes ago When I typed-in 36527 yesterday, it said the car was 0 miles from Spanish Fort --- can you say if someone can ask a question about the purchase during the 40 minutes? 33 minutes ago John You mean about the current purchase process that the vehicle is going through? 28 minutes ago yes I just want to know how to purchase a vehicle --- especially during which time there was no "Purchase in Progress" red tab when I provided my email and phone number. 26 minutes ago John I'm afraid that we are unable to provide a status for the vehicle, since I'd need to check someone else's account, and I can't do that without the customer's authorization. 24 minutes ago all I want to know is the process of purchasing a vehicle, can you send this process to my email address so I can understand whether or not the car is pending at the time of interest and how is the potential purchaser prompted about the 40-minute deadline to purchase the vehicle, and if there is anyone to call about the vehicle, especially past 8pm. 21 minutes ago John I can explain the purchase process, by all means. It begins when you click on "Get Started" in an available vehicle. This will give you 40 minutes to complete a purchase. You can request additional lock time if needed. The system will take you step by step through all the purchase process. Some documents will be requested during that process. We'll validate that information 24-48 hours after you complete your purchase online, so we can approve your purchase. After that, the appointment for delivery or pickup will take place for you to actually get the vehicle. Up to this point, do you have any questions? 15 minutes ago Can you send me a screen shot of the "Get Started" button? Also, if the is a 5-day return policy, is there a fee for returning the vehicle? 14 minutes ago John I'm unable to send screenshots through chat. But you can locate it in the top-right corner of a vehicle's page. The return window is 7 days. Your appointment day will count as day 1. There are no fees associated with a return. We only charge $1 per exceeded mile in a 400-mile range that we provide to test the vehicle during that time. 11 minutes ago Are the pick-ups only at designated distribution centers or can they be at a nearby dealership? I ask this because I was under the impression that the car in which I was interested in was only a few miles from my house. How does one know where the vehicle is located within the 400-mile range? 9 minutes ago John Pick-up and delivery are coordinated by the closest Carvana store to your address. Pickup, in this case, can be done only at a Carvana store, or we can meet in a middle point if you are outside the local market area (a 148-mile radius from the store). 6 minutes ago So I can keep record of all my questions and your responses, is there a way I can see our communication? 5 minutes ago John You can take as many screenshots of our conversation as you need, so you can have a record of our conversation. Up to this point, do you have any questions? Is there anything else that I can assist you with? 3 minutes ago how does one take screen shots? 3 minutes ago John It depends on your device, but you can use the system that your device has to take the screenshots manually. 2 minutes ago I have a computer and don't know how to take screen shots. 1 minute ago John Windows comes with a snip feature that you can find in your Start menu.