Housing and Community Services Technician

90 Santa Rosa avenue near first street, Santa Rosa CA

Description

APPLY ONLINE AT: The Benefits of City Employment In addition to a challenging, rewarding work environment and excellent salary, the City offers: ~11 paid holidays annually, plus 2 to 3 "floating" holidays per year depending on years of service ~a competitive leave accrual package ~a generous suite of benefits, including retirement through CalPERS, your choice of two health plans, a flexible spending program, and top of the line employer paid vision and dental coverage. ~$500 annually for wellness More information regarding benefits associated with this position can be found on our Miscellaneous Employee Benefits Page. The Position and Current Openings: Housing and Community Services Technicians perform a variety of technical tasks in support of housing and community services; provide information and customer service to participants, applicants, and the community; collect and monitor data, and provide technical assistance to professional staff. There is one current opening in the Housing Trust Division and one in Homeless Services; both located in the Housing & Community Services Department. The eligible candidate list resulting from this recruitment may be used to fill future openings in Housing & Community Services Department, or the Code Enforcement Division of the Planning & Economic Development Department. If you are interested in any Housing & Community Services Technician position with the City, you are encouraged to apply at this time. The Housing Trust Division The Housing Trust provides funding for the acquisition, development or rehabilitation of affordable rental complexes through federal funds from the Department of Housing and Urban Development (HUD), the State of California, and locally generated resources. Over 4,000 housing units receive compliance monitoring. Homeless Services This Program works with community partners to provide outreach, shelter, housing, and services to persons experiencing homelessness, or those who are at risk of becoming homeless, in alignment with its Housing First Strategy — providing individualized assistance to people experiencing homelessness toward the goal of obtaining housing. The Housing and Community Services Department: The Housing & Community Services Department strives to build community and improve the quality of life for all Santa Rosa residents. Key programs include the Housing Choice Voucher Program, Housing Trust, and Homeless Services. The Department is a major contributor to the City Council’s tops goals of meeting our community’s housing needs and attaining functional zero homelessness. Through partnerships with regional, state and federal agencies, affordable housing developers, community groups, and non-profit organizations, the Department strives to serve all Santa Rosa residents. What We're Looking For: Ideal candidates are dedicated public servants who have a passion for serving vulnerable residents in our community. They thrive on managing multiple tasks and working flexibly and collaboratively with a broad range of contacts including program participants, landlords, community advocates, and other government agencies and City partners. They will have exceptional interpersonal skills, including the ability to communicate effectively verbally and in writing, and the knowledge and technical abilities necessary to maintain a client caseload with a high degree of accuracy. Team orientation, problem-solving, good judgement, and dependability are key attributes for success in this position. Experience working directly in housing programs and the ability to speak Spanish are highly desirable. Selection Process: Applicants possessing the MOST DESIRABLE qualifications based on a screening of application materials including (most importantly) a supplemental questionnaire will be invited to the next steps in the selection process. Please complete a thoughtful, thorough Supplemental Questionnaire submission. Your responses to these questions will be scored using criteria specific to this position. Responses such as "See Resume" may be cause for disqualification. Required Qualifications: Knowledge of: Principles and practices of economic development and/or housing program administration; principles and practices of interviewing and application screening; community resources related to social service; basic methods, principles and procedures related to record keeping and real estate; methods and techniques applied to mathematics and financial functions; workload management techniques; modern office practices and equipment; and spread sheet programs such as Microsoft Access and Excel. Ability to: Learn and apply federal, state and local laws, rules and regulations relating to the provision of a variety of redevelopment, economic development and housing programs to interpret, explain and apply them; advise and assist program participants in obtaining departmental services; communicate clearly and concisely, orally and in writing, face to face and by telephone; give instructions, respond to questions and provide referrals to appropriate social service agencies; coordinate several projects/processes at a time; establish and maintain a variety of records, reports and files; maintain and reconcile financial transaction records, work within time constraints and meet deadlines; interact tactfully and effectively with program participants, occasionally in situations where relations may be strained; type adequately to perform duties of the position; establish and maintain cooperative working relationships with co-workers, clients, landlords, industry professionals, and the public. Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience – Sufficient experience which demonstrates possession of the knowledge and abilities listed above. Examples of experience may include performing eligibility work in a social service setting, working with real estate programs, preparing title reports, performing compliance activities and data collecting. Experience directly related to any housing or economic development program is highly desirable. Education – Equivalent to the completion of the twelfth grade. Completion of college levels courses in economics, community development, real estate, planning, human services or a related field is preferred and possession of an AA/AS degree in a related field is highly desirable. The ability to speak and write Spanish or other languages used by various segments of the City’s population is desirable. License or Certificate: This classification may requires the use of a personal or City vehicle while conducting City business. In order to drive, individuals must be physically capable of operating the vehicles safely and must possess a valid, Class C, California driver's license OR be able to demonstrate the ability to travel on scheduled or unscheduled visits to various locations in the City which may or may not be reachable by public transportation.