Copier Technician $22-$26/hr

Billings MT

Description

MISSION STATEMENT: Our Mission is to provide value through exception customer service, competitive prices and innovative office and business solutions. VALUE STATEMENTS: The organization has identified the following values which is the standard of conduct for our behavior and actions We give the best of ourselves – to our peers and customers – everyday We are customer first We take ownership of our short comings, considering them opportunities to learn, grow and serve our peers and customers We respond quickly to all requests We respect all people as equals We constantly look for ways to learn SALES AND SERVICE RESPONSIBILITIES: Marketing efforts to include providing sales leads for copier customers that are not supply and/or furniture customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Testing the machines and ensuring functionality Detecting any malfunctions and repairing machines immediately Keeping records and documenting service call, parts into remote tech software Maintaining the inventory in work vehicle Ability to manage time, meets deadlines, and efficiently maintains the proper functionality of the machine. Sound understanding of technical aspects of the copier machine and the ability to detect malfunctions.  Maintain a clean driving record such that the employee can be insured under the Company’s insurance policies Keep vehicles clean and in good working condition by reporting any problems. Deliver and install, repair or update copiers or fax machines  Follow work ticket orders to fix machines Ability to build and maintain a strong working relationship with the customer that creates trust and confidence in the technician's ability to maintain their equipment. Most customers will not want to leave this loyal environment when it is time to repurchase more equipment.  Remember, we are a guest in the customers office, be polite and professional, aware of how noise levels (vacuums) and odors from cleaning chemicals may affect those near the machine being maintained. Response time to customers service needs is of critical importance. Our commitment to our customers is a 4 hour response time beginning with the time the actual service call is received by dispatch until we are onsite. Research and trouble shoot the problem before leaving the shop to insure we know what parts/supplies should be taken with.  Is this a phone fix?  Ability to perform the service work needed in the most time and cost efficient manner. Communicate with customer after the repair, letting them know what was done and why. Be on the look out for competitive toner being used in our equipment.  Report these occurrences to….. Possess a good understanding of the operation and capabilities of the equipment being worked on in case a customer has an operational question. Ability to install/program equipment within a network environment. Willingness to continue expanding your knowledge of our industry including exploring and being trained on other service opportunities within our industry.  (I.E., competitive brands or addition of new lines of office equipment such as folders/inserters, mail room and other office equipment). Constantly update knowledge on new equipment from our manufacturer partners including 360 Office Solutions sponsored manufacturer training as well as self-study and on-the-job training. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  EDUCATION and/or EXPERIENCE Two years’ experience is preferred.  LANGUAGE SKILLS  Ability to read and interpret documents such as safety rules, receiving reports, operating and maintenance instructions, and procedure manuals. Ability to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  MATHEMATICAL SKILLS  Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common  Fractions and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.  REASONING ABILITY  Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  COMMUNICATION SKILLS  Ability to communicate with customers in a friendly, professional manner, on a daily basis.  CERTIFICATES, LICENSES, REGISTRATIONS Montana driver’s license, copy of a current driving record.  PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, stoop, kneel, crouch or crawl; talk and hear. The employee is occasionally required to sit, climb or balance. The employee must frequently lift and/or move up 100 pounds.  Specific vision abilities required by this job includes close vision, distance vision, color, peripheral vision, the perception and ability to adjust focus. WORK ENVIRONMENT  The work environment characteristics described here are representative of those that employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. .360 Office Solutions is an Equal Opportunity Employer. Apply Now in 2 Minutes!