Charleston Metro Chamber Of Commerce: The Chamber Is Looking For An Membership Coordinator

Charleston SC

16 June, 2022

12:06 PM

Description

Press release from the Charleston Metro Chamber of Commerce: June 10, 2022 This position supports the delivery of the Chamber's membership benefits while ensuring a high level of customer service. This position will also have a leading role in the implementation of our new Customer Relationship Management software. This person is directly responsible for the coordination of member benefits, sponsor benefits, and data management for the Chamber's full membership. The Coordinator will play a critical role in ensuring a first-class experience for our members. Essential Functions: Work with the Membership team to implement and lead our new CRM Database to ensure we are maximizing potential of the software and capturing accurate information organizationallyMaintain a high-level understanding of the CRM Database to be the 'go to' for all things GrowthzoneProactively provide list generation support across all departments as neededWork closely with SVP of Membership & Corporate partnerships and the Leadership Programs team to deliver sponsor benefits as assignedWork with Membership team to ensure investment proposals are accurately accounted for and prepared for Annual Partnership meetingsLead the scheduling process to ensure appropriate Senior team members are accounted for during Annual Partnership MeetingsAssist both sales and retention teams with activities focused on new member engagement and retentionAssist Membership team in the delivery of programs and eventsServe as liaison to Marketing department to coordinate necessary transfer of information and ensure marketing materials are accurateAdhere to approved processes and financial procedures when handling moneyPerform any additional duties as assigned Desired Skills: Excellent eye for detail and record keeping skillsExcellent customer service and interpersonal skillsStrong organizational, critical thinking and self-management skillsDemonstrate ability to take initiativeBe a team player, contribute selflesslyAdaptable and flexible in prioritizing projects Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel is required for business related activities. Minimum Qualifications: Bachelor's degree or equivalent experience1-3 years customer service experienceExtensive knowledge of Microsoft word, Excel, Outlook and PowerPointExperience with a customer relationship management databaseAbility to manage multiple projects simultaneouslyAbility to solve problems and work independently Certificates, Licenses, Registration: Must maintain the ability to pass a criminal background check.Must maintain a valid driver's license, access to reliable transportation, and automobile insurance acceptable to the Chambers liability insurance provider. Physical Demands: While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit or balance. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWork Environment: While performing the duties of this job, the employee occasionally works in adverse weather conditions. The noise level in the work environment is usually moderate. This press release was produced by the Charleston Metro Chamber of Commerce. The views expressed here are the author's own.