Field Operations Technician II/III

Salem OR

Description

Are you a talented, motivated individual who wants to work in an environment where your input is valued and fresh ideas are welcomed?  LS Networks is a quickly growing telecommunications company founded in Portland with the mission of bringing high-speed internet services to rural areas and is looking for a talented Field Operations Technician to add to the team!The Field Operations Technician installs and repairs fiber optic telecommunications systems and equipment by performing the following duties.Essential Job FunctionsInstallation of all necessary equipment to support provider network. Troubleshoot in coordination with NOC operators, issues relating to physical plant, equipment failures, power, and device configurations. Respond to both emergency and non-emergency NOC dispatch requests to facilitate customer provisioning or fault locates. Maintain adequate inventory of plant piece parts necessary for new customer provisioning or sparing of existing asset. Install and terminate new fiber, coaxial, copper and power cable including fusion splicing and the building of new cross-connects as needed. Install and maintain low voltage powers systems including rectifiers, controllers and batteries. Assist Engineering in the creation of preventative maintenance procedures for inside and outside plant. Conduct routine preventative maintenance procedures as outlined by engineering. Provide input and implement capacity expansion plans specified by engineering. Provide input and implement network expansion plans specified by engineering. Field anticipated fiber construction for small outside plant projects and produce cost and timeframe estimates for completion. During large fiber construction projects, work with engineering firm to choose fiber route, monitor contractor performance during build and follow up with quality review upon completion.  Work to update company outside and inside plant records to reflect actual inventory. Assist NOC operator with the configuration and turn-up of customer circuits including some basic knowledge of equipment craft interfaces and syntax.QualificationsTo perform the job successfully, an individual should demonstrate the following competencies: Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.  See specific Technical Skills Detailed Requirements below. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience with CPE installation and working on customer premises Working knowledge of customer premise demarc facilities such as copper and fiber-optic extensions is desired Experience with testing and monitoring DS0, DS1, DS3 or Ethernet equivalent Familiar with DC power plant and battery operation Experience with basic fiber-optic transmission systems Ability to use hand tools efficiently and safely Proficient in MS Office Experience with some or all of the following is desired: OTDR, DVM, optical source and power meter, video scope, visible light source, cable toner, TDM/Ethernet test set. Must hold a valid drivers license and be insurable.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.Ability to cover wide geographic region, off-shift coverage and occasional overnight travel.Education and/or Experience2+ years of related experience in relevant fieldAssociate’s degree or a combination of equivalent experience and relevant certifications in a related area preferred for level II/IIICompensation & BenefitsStarting wage depending on experience (level II $24-31, level III $30-37 per hour)Complete medical & dental coverage starting at 90% employer paid premiums for single coverage.Our safe harbor 401(k) plan is available to employees on day 1, and includes a 100% fully vested employer match of up to 4% of your compensation.LS Networks encourages staff members to pursue ongoing education and gain industry certifications by offering tuition reimbursement opportunities.8 paid holidays, flexible "Take What You Need" PTO and paid family leave.LS Networks employees can also take advantage of local employee store passes, local sporting event tickets and much more!Location: Pasco, WAThis position will serve our Central Washington region.  Local candidates residing in Pasco preferred, but open to candidates within greater Yakima Valley region.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions.  The noise level in the work environment is usually moderate.This position may require driving long distances/durations, and may require occasional overnight travel.About LS NetworksJoin a growing telecommunications company that is redefining the data network industry. Headquartered in downtown Portland, Oregon, LS Networks was founded in 2005 by a conglomerate of rural utility companies. LS Networks offers individuals the opportunity to advance their careers with job security unknown to most tech start-ups, but an autonomy and dynamism that more established companies and government agencies lack.We are constantly seeking enthusiastic and innovative professionals to join the LS Networks team. Our Staff is comprised of individuals who enjoy thinking independently and collaborating with peers to deliver superior network services. We value dedicated professionals who strive to create excellent customer experiences and believe in our company’s mission to bring high-speed broadband and network reliability to traditionally underserved communities throughout the Pacific Northwest. Please apply online with LS Networks at: