Now Hiring! Showroom Specialist/Coordinator

Naperville IL

14 June, 2022

1:47 PM

Description

Showroom Specialist │ http://o.rfer.us/PELLAgv52Ts Pella Corporation is a leader in designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. We have been recognized for our leadership in energy efficiency and sustainable business practices. With Pella, you not only get outstanding quality and energy efficiency for your new or replacement windows and doors, you also get the experience and service of local Pella professionals who are proudly committed to your satisfaction. This person will serve as the first point of contact for the Pella showroom customer. He/She will be responsible for understanding customer’s needs and wants and presenting respective solutions. Responsibilities/Accountabilities includes the following, but not limited to: Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products. Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process.Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives.Inputs and maintains accurate information in lead management software (ACE/CRM). Capture traffic, leads and appointments.Ability to read and interpret blueprints.Plan/organize, manage and attend showroom events. Lead presentations or training sessions as needed. Ability to work weekend and evening hours.Has a working knowledge of all integrated systems/process understanding and practices self-development via online courses.Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management.Provides administrative support for Outside Sales Representatives and Management.Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples. Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage. Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.).