Experienced Front Desk starting at $15

210 N Oxford Rd near 436, Casselberry FL

Description

Position: Front Desk Agent Date: Hotel: Department: Front Desk Reports to: General Manager JOB SUMMARY The Front Desk Agent will work closely with the General Manager ensuring the efficient and profitable operation of the hotel by performing the following duties listed below. ESSENTIAL FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotels that are supported by the management company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. 1. Adheres to all companies’ policies and procedures including but not limited to guidelines published in the Standard Operating Procedure and Associate Manual. 2. Greets, registers, and assigns rooms to guest. 3. Complete daily bucket checks of in-house guest to ensure information and rates are correct. 4. Assists guests with request and/or complaints. 5. Sorts and racks incoming mail and messages. 6. Receives incoming telephone calls. 7. Answers inquiries pertaining to hotel services; registration of guest; and shopping, dining, entertainment, and travel directions. 8. Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so. 9. Keeps records of room availability and guests’ accounts. 10. Computes bill, collects payments, and makes change for guests. 11. Post charges to Property Management System. 12. Handles lost and found items by following established guidelines and procedures. 13. Performs job duties in accordance to the guidelines and procedures in accordance to the Standard Operating Procedures. 14. Completes department/shift checklists and/or reports for relevant shifts. 15. Maintains visibility and availability to guests. 16. All Associates must maintain a neat, clean and well groomed appearance. (Specific standards outlined in Associate handbook). 17. Follows safety and security procedures and rules. 18. Knows department fire prevention and emergency procedures. 19. Reports unsafe conditions to supervisor. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Confidential and Proprietary Page 1 20. Provides for a safe work environment by following all safety and security procedures and rules. 21. Performs other related duties as assigned. Knowledge, Skills & Abilities 1. High school diploma preferred. Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities is preferred. 2. Strong analytical skills. 3. Strong written and verbal communication skills. 4. Ability to utilize the Property Management System and/or train others on how to use the Property Management System. 5. Basic understanding in utilizing the features available in Microsoft word and excel preferred. 6. Proficient in the use of computer software programs with the ability to easily maneuver efficiently and accurately through software to complete tasks. 7. Possess and demonstrate the ability to independently evaluate problems, issues, or challenges and develop, investigate, and implement solutions to resolve these challenges. 8. Prior hospitality experience preferred. 9. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. 10. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. 11. Ability to read, listen, and communicate effectively in English, both verbally and in writing. 12. Hearing and visual ability to observe and detect signs of emergency situations. 13. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 14. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 15. Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays. PHYSICAL DEMANDS 1. Ability to stand and move throughout, from, and to office, and continuously performs essential job functions. 2. Lifting up to 25 pounds maximum. 3. Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs. 4. Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch. 5. Frequent talking, hearing, seeing and smiling. ** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions** WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While performing the duties of this job, the associate is frequently exposed to outside weather conditions. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.