The foundation of this session is based on the DISC Model of Human Behavior. Attendees will learn the importance
of building better interpersonal relationships through self-awareness and improved communication skills. In
addition to the topics listed below, we will discuss the importance of mentoring, developing internal talent, and
succession planning.
Bottom line: Treat and train your people so well that they would be hired no matter where they go but treat them
well enough, they do not want to leave.
Topics Include:
• How to know yourself, know your people, and build better teams.
o Includes the DISC human behavior model assessment explanation
o The importance of Interpersonal relationships.
• Leadership versus management
• Communication skills, Conflict Resolution and Feedback
• Empathy and Emotional intelligence
• Accountability, Meeting expectations.
• Embrace inevitable change
Discussion
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